This technical course is designed to help delegates understand how to become an IT professional and learn vital techniques to fulfill this role.
Businesses, school systems, non-profit and government organizations rely on technology. Systems crash, computers break down, phones go dead – when that happens, we need experts to fix it. IT support is all about troubleshooting and solving problems when tech breaks down, and providing quality customer service.
This includes setting up computers for users in the organization, overseeing computer systems, and debugging whenever a problem arises. Working in IT can mean working in person or remotely in a help desk in a variety of organizations across a range of industries.
An IT support technician needs technical knowledge and the ability to work closely with network, security, and application teams.
Who is this course for?
If you want to learn in-demand skills that will prepare you to work in less than 5 months without any degree or experience and earn IT support certifications, then this is for you
This program also prepares you for exams, the standard certification for IT.
Through this program, we aim to help everyone – those who make up the workforce today and the students who will lead the workforce of tomorrow – access the best training and tools to grow their skills, careers, and businesses.
What will I learn?
- Troubleshooting and customer service
- Networking
- Operating systems
- System administration
- Security
- Excellent knowledge of Microsoft
- Resolve IT tickets and work on continuous improvement of all IT processes
- AWS/Azure Cloud basics
- Google G-Suite Education
- Html and WordPress
- Use of social media